SERVICES FOR THE HEARING IMPAIRED AND PATIENTS IN NEED OF LANGUAGE ASSISTANCE
If you are hearing impaired, assistance services are available free of charge.
We provide free aids and services to people with disabilities to communicate effectively with us, such as:
- Qualified sign language interpreters
- Written information in other formats (large print, audio, accessible electronic formats, other formats)
We provide free language services to people whose primary language is not English, such as:
- Qualified interpreters
- Information written in other languages
Please notify a member of our staff if you need any of these services.
DISCRIMINATION IS AGAINST THE LAW
Optim Health System complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, sex, or sexual orientation. Optim Health System does not exclude or treat anyone differently because of race, color, national origin, age, disability, sex, or sexual orientation.
If you believe that Optim Health System has failed to provide these services or discriminated in another way on the basis of race, color, national origin, age, disability, sex, or sexual orientation, you may file a grievance with:
Crystal Sershen
PrivacyOfficer@optimhealth.com
You may file a grievance in person or by mail, fax, or email. If you need help filing a grievance, our Compliance Officer is available to help you.
You may also file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights, electronically through the Office for Civil Rights Complaint Portal, available at https://ocrportal.hhs.gov/ocr/portal/lobby.jsf, or by mail or phone at:
U.S. Department of Health and Human Services
200 Independence Avenue, SW
Room 509F, HHH Building
Washington, D.C. 20201
1-800-368-1019, 800-537-7697 (TDD)
Complaint forms are available at http://www.hhs.gov/ocr/office/file/index.html.
