Revised: 3.12.26
SERVICES FOR THE HEARING IMPAIRED AND PATIENTS IN NEED OF LANGUAGE ASSISTANCE
If you are hearing impaired, assistance services are available free of charge.
We provide free aids and services to people with disabilities to communicate effectively with us, such as:
- Qualified sign language interpreters
- Written information in other formats (large print, audio, accessible electronic formats, other formats)
We provide free language services to people whose primary language is not English, such as:
- Qualified interpreters
- Information written in other languages
Please notify a member of our staff if you need any of these services.
DISCRIMINATION IS AGAINST THE LAW
Optim Health System complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, or sex (including sex characteristics, including intersex traits; pregnancy or related conditions; sexual orientation; gender identity, and sex stereotypes). Optim Health System does not exclude people or treat them less favorably because of race, color, national origin, age, disability, or sex.
Optim Health System:
- Provides people with disabilities reasonable modifications and free appropriate auxiliary aids and services to communicate effectively with us, such as: qualified sign language interpreters and written information in other formats (large print, audio, accessible electronic formats, other formats).
- Provides free language assistance services to people whose primary language is not English, which may include qualified interpreters and information written in other languages.
If you need reasonable modifications, appropriate auxiliary aids and services, or language assistance services, contact our staff or your healthcare provider for assistance
If you believe that Optim Health System has failed to provide these services or discriminated in another way on the basis of race, color, national origin, age, disability, or sex, you can file a grievance with:
Optim Medical Center – Tattnall
Lisa Waters | Compliance and Privacy Officer
247 South Main Street, Reidsville, GA, 30453
lisawaters@optimhealth.com | (912) 557- 1201
Optim Medical Center – Screven
Drucilla McBride | Compliance and Privacy Officer
215 Mims Road, Sylvania, Ga 30467
dmcbride@optimhealth.com | (912) 564-7426
Optim Surgery Center + Premier Surgery Center
Josita de Haan-Kiemal | Compliance and Privacy Officer
compliance@surgerypartners.com | (312) 279-2607
You may file a grievance in person, by mail, or by email. If you need help filing a grievance, our Compliance Officer is available to help you.
You may also file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights, electronically through the Office for Civil Rights Complaint Portal, available at https://ocrportal.hhs.gov/ocr/portal/lobby.jsf, or by mail or phone at:
U.S. Department of Health and Human Services
200 Independence Avenue, SW
Room 509F, HHH Building
Washington, D.C. 20201
1-800-368-1019, 800-537-7697 (TDD)
OR
Department of Community Health, Healthcare Facility Regulation Division (HFRD)
2 Martin Luther King Jr. Drive SE
Atlanta, GA 30334
(404) 656-4507
Complaint forms are available at http://www.hhs.gov/ocr/office/file/index.html.
