What is National Patient Account Management Week? PAM was established on October 18, 1989 by a proclamation from the U.S. Congress when AAHAM (then AGPAM) sought to officially recognize healthcare administration management throughout the country. PAM is far more than just processing paperwork or managing accounts. It’s about creating a seamless, patient-centered experience from the moment a person decides to seek care. These professionals are the first point of contact for many patients, setting the tone for the entire healthcare journey.
In the ever-evolving landscape of healthcare, patient access leaders face unique challenges. They must navigate complex insurance policies, stay abreast of changing regulations, and ensure that patients understand their financial responsibilities – all while maintaining a compassionate and supportive demeanor.
This week we celebrate Jodi Brantley, Director of Financial Services at Optim Medical Center-Screven. Jodi has been with OMCS since 2015 and is considered second in command to the Hospital CEO. Thank you, Jodi, for all you do!
