Optim Primary Care – Sylvania

Sidney Morgan, MD

For Patients







Frequently Asked Questions

  • Appointments are generally scheduled Monday through Thursday from 7:00am – 4:00pm and Friday 7:00am – 3:00pm
  • New patients must arrive 30 minutes prior to their first appointment with completed paperwork
  • Your insurance cards and picture 10 will need to be presented each time you visit our practice to assure we have the most recent information
  • If insurance card is not provided, appointment will be handled as self-pay and payment for services will be collected prior to being seen
  • If you are a self-pay patient, payment is expected at time of visit
  • If you are late our office reserves the right to reschedule your appointment for another day and time

If you are unable to keep an appointment, please notify the office as soon as possible, preferably 24 hours prior to the appointment, This courtesy allows us to give appointments to another patient.

A “no-show” is someone who misses an appointment without canceling within 24 hours of their scheduled appointment time, Failure to present at the time of the schedule appointment will be recorded in the patient’s record as a “no-show” ,

  • Due to changes in today’s healthcare, your insurance may not always pay for all services. You will be responsible for paying any claims that are not covered by your insurance. Please call your insurance prior to appointment or services to ensure what will be covered and what won’t. If you do not feel like you can pay for appointment or services, please call your doctor’s office for financial assistance.
  • As a courtesy to our patients we will file your insurance claims, therefore it is your responsibility to provide our office with up to date billing information.
  • If you have MEDICARE please familiarize yourself with the items and services for which Medicare will not pay as they do not pay for all of your health care costs.
  • When you receive an item or service that is NOT a Medicare benefit, you are responsible for payment, personally or through any other insurance that you may have.
  • If you have questions please ask for the NEMB form-Notice Exclusions from Medicare benefits.
  • If your insurance plan requires a co-payment, our office will request payment prior to seeing the provider and/or at the time of service.
  • For your convenience, we accept cash; check and most credit cards.
  • Self-pay patients are required to pay for services prior to being seen for their visit and will be balance billed for the remainder of the fees at the time of charge posting.
  • For your convenience, we accept cash, check and most credit cards.

You may call xxx-xxx-xxxx to check your account balance.

  • Our policy is to refill prescription during office visit. If you are unable to make the followup appointment or need medications refilled outside of our typical process, please call our office and speak with a staff member.
  • Please do not call the nurse and leave multiple messages about your refill as this will only delay the process of completing your refill request.
  • Some prescriptions cannot be “called-in” and can only be provided at face to face visit.
  • You must have a lab order from our provider or are a regular established patient with an order from a specialist.
  • Your provider must review all laboratory/tests results before staff member call you with the results
  • Your provider will report abnormal results or reports on special procedures or biopsies as soon as they are available. If you have not heard from us within 4-5 days, please call our office.
  • Most managed care plans require a patient be seen by their doctor prior to seeing a specialist
  • Referral and prior-authorization requests are handled here in the office
  • Please allow at least 7-10 business days for non-urgent requests
  • You will be notified when the request has been approved and the appointment has been made.
  • Referrals will not be handled after-hours or on weekends
  • Please note that request for any health information cannot be processed without a signed Medical Record Release from the patient or legal representative
  • A fee may be charged for this service
  • This service is outsourced and processed weekly
  • Please allow up to 10-14 business days for your request to be processed

Returned checks made payable to this office for insufficient funds, stop payments or other reason for non-payment will be assessed a $30.00 NSF fee for which the patient will be held responsible.


Schedule An Appointment Online

About Us


Sidney James Morgan MD, MPH, FACP, FAAFP



Double board in Internal Medicine and Family Medicine


Graduate of Screven County High School
Presbyterian in Clinton, SC – Bachelors of Science
Mercer University School of Medicine – Master of Public health and Doctor of Medicine
St. Vincent Hospital Indiapolis Combined Internal Medicine and Family Medicine


Currently Serving Screven County as Chairman of the Board of Health and Chief of Staff to Screven County Hospital

Karen Anderson FNP-BC


Family nurse practicioner in Sylvania, GA. She earned her Bachelor of Science in Nursing from Georgia Southern University in Statesboro, GA, followed by her Master of Science in Nursing from Georgia Southern University.

She is board certified by the American Nurses Credentialing Center.


Patient Portal

Medical Records

You may request a copy of your medical records. Prior to receiving your copies, a standard “Release of Information Consent” form must be completed and returned. A fee may be assessed for locating and copying your record and fees are determined by delivery method selected (email, mail, or fax).

Patient Request Form

Exclusively for patients requesting their medical records.


For healthcare providers, attorneys, or anyone requesting the medical records of someone other than yourself and are not the legal guardian.

About Optim Primary Care

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Get In Touch

Phone Number

(912) 303-7533



105 Rocky Ford Road
Sylvania, GA 30467

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